You can expect your order to arrive quickly and in great condition.
We offer FREE TRACKED AUSTRALIA POST delivery within Australia on orders over $99. For orders under this amount, the cost of delivery is just $8.95.
We can also ship by Express POST for those times when you need your order as quickly as possible. The cost of Express Post delivery by Australia Post is $15.00. Simply click the Express Post button during Secure Checkout.
How long does it take?
Most orders are dispatched within 24 hours
If you are ordering Practitioner-Only products we may need to verify your order with you. This means one of our qualified health practitioners will contact you by phone to confirm the products are right for you. Make sure your contact details are up to date.
What about heat sensitive products?
It’s important to us that you receive your products in optimal condition. We ensure that all products which, according to manufacturer’s guidelines, are “best kept refrigerated”, are kept refrigerated on our premises at all times prior to dispatching them.
We keep all of our stock out of direct sunlight and away from direct sources of heat at all times. Click here for more info on shipping probiotics.
Can I track my order?
Yes. You can track the status of your orders in the My Account section of this website.
You will also receive a tracking ID from Australia Post once your order has been dispatched. Simply follow the instructions in the email from Australia Post.
Out of Stock Products
Sometimes an item in your order may be out of stock. We will do our best to contact you so that you can decide whether to wait until your complete order is ready before shipping. If more than one shipment is made, additional freight charges may be applicable.
Do you ship outside Australia?
Yes, we ship all over the world. Note that some countries do not allow the importation of some products. And some countries impose import duties. It is your responsibility to be aware of the regulations etc in the country you are shipping to.
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