Privacy Policy

This Privacy statement explains in general terms how we protect the privacy of your personal information, or sensitive information about you provided to us, in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).

In summary, 'personal information' is information or an opinion relating to an individual which can be used to identify that individual. 'Sensitive information' is information or an opinion about a person's racial or ethnic origin, political opinions, religion, philosophical beliefs, trade union or other professional or trade association membership, sexual orientation or practices, or criminal record; health information about an individual; genetic information about an individual; biometric information for verification or identification purposes; or biometric templates.

By using our website, you consent to the collection and use of this information by Fitch's Chemist. Fitch's Chemist reserves the right to vary the information contained in this Privacy statement from time to time without further notice to you. We encourage you to regularly check our Privacy statement.

Collection of Personal Information

Fitch's Chemist collects personal information as part of the services it provides to its customers.

These services involve:

• Consultations involving healthcare and wellbeing
• Newsletters
• Education
• Prescribing of practitioner-only medicines

The type of information we may collect and hold includes (but is not limited to):

• Contact details such as names, addresses, telephone numbers, emails, DOB, emergency contacts
• Your server's IP address or your personal IP address
• The date and time of your visit
• The address of the pages accessed and the documents downloaded
• The type of browser and operating system you are using
• The address of the referring site (e.g., the previous site that you visited)
• Medical/health information

Fitch's Chemist generally collects personal information when users create an account or purchase products.

When or before we collect personal information, we will take reasonable steps to inform you of:

• The purposes for which the information is collected
• Where applicable, any law that requires the particular information to be collected
• The main consequences for you if all or part of the information is not provided

Fitch's Chemist may also use personal information to keep users informed of new products and services or to let users know about special offers that may be of interest. Users will have the option to unsubscribe at any time if they would rather not receive this information.

We will only collect sensitive information about you with your consent and if the information is reasonably necessary for one or more of our functions or activities or if otherwise allowed under the Privacy Act.

Accessing and Correcting Personal Information

We endeavor to ensure that the personal information we hold is accurate, complete, and up-to-date. If you believe that the personal information we hold about you is inaccurate, incomplete, or outdated, you may request access to or correction of your personal information by contacting us.

To request access or correction, please contact us using the details provided at the end of this policy. We will require you to verify your identity before releasing information to ensure the security of your data. We will respond to your request within a reasonable timeframe and take reasonable steps to correct any information.

Lodging a Complaint

If you believe that we have breached the Privacy Act or mishandled your personal information, you may lodge a complaint by contacting us. Please provide as much detail as possible regarding your complaint to help us address it promptly.

We will acknowledge your complaint within five business days and aim to investigate and respond within 30 days. If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC).

Disclosure

We may use and disclose the personal information of users for the primary purpose for which it is collected, for reasonably expected secondary purposes related to the primary purpose, and in other circumstances authorized by the Privacy Act.

In general, we use and disclose the personal information of users for the following purposes:

• To provide information about our products and services, including dealing with any inquiry or complaint
• To conduct our business
• To communicate with you
• To comply with our legal obligations
• To help us manage and enhance our services

We may disclose the personal information of users to:

• Other companies or individuals who assist us in providing services or who perform functions on our behalf (such as agents and/or contractors for administration purposes)
• Courts, tribunals, and regulatory authorities
• Anyone else to whom users authorize us to disclose it

We will not sell or otherwise provide your personal information to third parties for direct marketing.

Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose unless you agree otherwise, or where certain other limited circumstances apply (e.g., where required by law).

Protecting Personal Information

Fitch's Chemist takes reasonable steps to protect personal information from misuse, loss, and unauthorized access, modification, or disclosure, for example, through physical security and restricted access to electronic records.

While we strive to protect users' information from misuse, loss, or unauthorized access, we cannot guarantee the security of information transmitted or received by users online. These activities are conducted at the user's risk. Once we receive a transmission, we make our best effort to ensure its security.

It is also important for users to protect against unauthorized access to passwords and membership numbers. Users are reminded to always close the browser at the end of a session to protect personal information if a computer is shared or used in a public place.

Where we no longer require personal information for a permitted purpose, we will take reasonable steps to destroy it.

Cross Border Disclosure

It is not likely that Fitch's Chemist will disclose your personal information to overseas recipients.

Links to Other Sites

This site may contain links to other sites, including the websites of our suppliers. Fitch's Chemist is not responsible for the privacy practices or the content of such websites.

Enquiries and Contact

For more detailed privacy information or to lodge a complaint, you can contact us at:

Phone: 1800 418 429
Email: info@npclinics.com.au