Fitchs Pharmacy Return & Refund Policy

Australian Orders

Our returns policy is in addition to your rights under the Australian Consumer Law as we want you to be satisfied with your purchase.

All refund applications will be carefully considered and given at the discretion of Company Management. Please read through our policy below.

Faulty or Incorrectly Sent Items

A refund can be processed in the following circumstances:

• If an item is faulty, has been damaged in transit, does not perform in accordance with advertised claims or specifications; and/or
• If an item has been sent to you incorrectly.

We will pay for postage to return the goods in this instance and will either reship the correct item or arrange a refund.

Change of Mind

If you have changed your mind about your order, we are happy to offer you an exchange or refund provided that:

• The items are returned within 7 days of delivery.
• You can show your original receipt, online tax invoice, or other adequate proof of purchase at the time you return the items.
• The items have not been used or damaged in any way, including that:
  • They are in their original packaging, including manuals, pamphlets, and all accessories; and/or
  • They are unopened, unused, and in their original saleable condition.

The items are not in the list of categories ineligible for a change of mind return (see below).

Unfortunately, due to their nature and use, items in the following categories are not eligible for change of mind returns:

• Scheduled items/medicines (prescribed or over the counter)
• Baby formula
• Fragrances
• Vitamin supplements
• Consumable products (e.g. food and drinks)

Where an item is eligible for a refund, we will refund the total price of the order minus 5% to your original payment method. Shipping costs for the order and return will not be refunded.

International Orders

You will not be entitled to a refund for the cost of the item or postage and handling if you do not receive your order due to one of the following:

• Your order is not collected or
• Your order is rejected at the border or
• Your order is returned to sender or
• Fees or duties are not paid by you

Certain items may be restricted in your country and may be withheld at the border. We are unable to remain across these import requirements for your country and it is your responsibility to ensure that what you order will be able to clear customs.

Warranties may not apply for certain goods purchased for use outside of Australia except where required by Australian law.