Shipping & Delivery

Fitch’s Pharmacy is based in Perth, Western Australia. We ship orders Australia-wide using Australia Post and Team Global Express.

All shipping options available for your order will be shown at checkout before payment. The shipping service used may depend on your delivery address, the products ordered, parcel size, service availability, and whether the order contains refrigerated or temperature-sensitive items.

Shipping options within Australia

Delivery estimates are business-day estimates only. They begin once your order has been packed, labelled, and handed to the carrier. They do not include order processing time.

Express delivery is the fastest available delivery option, but it is not a guaranteed next-day service for every postcode, especially for orders travelling from Western Australia to interstate, regional, or remote areas.

Order processing and dispatch

We aim to process orders as quickly as possible during pharmacy business hours.

Orders may take longer to dispatch if:

• the order contains prescription, pharmacist-only, practitioner-only, or restricted products;
• we need to verify your details, prescription, practitioner recommendation, or suitability;
• payment has not cleared;
• an item is out of stock or awaiting supplier delivery;
• the order contains refrigerated or temperature-sensitive products;
• the order is placed on a weekend, public holiday, or outside dispatch cut-off times.

If we need more information before sending your order, we will contact you using the details provided at checkout.

Refrigerated and temperature-sensitive items

Some products require extra care during storage and delivery. These products are stored appropriately before dispatch and are packed according to their product requirements.

To reduce the risk of parcels being held in transit over weekends or public holidays, refrigerated and temperature-sensitive orders may only be dispatched on selected business days. We may delay dispatch if we believe sending the parcel could increase the risk of heat exposure or weekend delays.

Please ensure someone is available to receive refrigerated or temperature-sensitive items where possible. Once a parcel has been delivered, it should be collected and stored appropriately as soon as possible.

For more information about how we ship probiotics and other selected heat-sensitive products, please see our Probiotics Delivery page.

Tracking your order

All shipped orders include tracking where available.

Once your order has been dispatched, you will receive tracking information by email or SMS. Tracking updates are provided by the carrier and may take some time to appear after the parcel has been collected or scanned.

Authority to leave and delivery instructions

Where available, the carrier may provide options such as authority to leave, redirection, parcel collection points, or delivery instructions.

Please note that carrier delivery options are managed by the carrier and may not be available for all parcels, addresses, or product types. Some orders may require collection or signature depending on the product, destination, or carrier requirements.

Team Global Express deliveries may not be suitable for Parcel Lockers or PO Boxes. If your order cannot be sent to the address provided, we will contact you for an alternative delivery address.

Delivery delays

We do our best to dispatch orders promptly, but delivery times can be affected by carrier delays, weather, public holidays, peak periods, regional access, incorrect addresses, or events outside our control.

If your tracking has not updated or your parcel appears delayed, please contact us and we can help lodge an enquiry with the carrier where appropriate.

Incorrect address details

Please check your delivery address carefully before placing your order.

If an incorrect or incomplete address is entered, delivery may be delayed, returned to sender, or unable to be completed. If a parcel is returned to us because of incorrect address details, additional shipping charges may apply to resend the order.

Out of stock items

If an item in your order is unavailable, we will contact you to discuss the available options. You may choose to wait for the full order, receive a partial shipment where appropriate, substitute an item where suitable, or request a refund for the unavailable item.

If more than one shipment is requested or required, additional freight charges may apply.

International shipping

We may be able to ship selected eligible products outside Australia using Australia Post international services.

International shipping options and costs will be shown at checkout once you enter your delivery address. Delivery timeframes vary depending on the destination country, customs processing, carrier availability, and other factors outside our control.

Some products cannot be shipped internationally, including prescription medicines, some non-prescription medicines, perfumes, aerosols, flammable items, refrigerated products, and other restricted goods.

Customers are responsible for checking whether a product can be legally imported into the destination country. Any customs duties, import taxes, customs delays, confiscation, return shipping costs, or other import-related charges are the responsibility of the recipient.

If an international parcel is returned to us due to customs, import restrictions, incorrect address details, or failure to collect, any return freight, restocking fees, or unrecoverable shipping costs may be deducted from the refund where permitted by law.

Returns and damaged parcels

For information about returns, refunds, damaged items, or incorrect items, please refer to our Refunds & Returns Policy.

If your parcel arrives damaged, please contact us as soon as possible with your order number and photos of the parcel and product packaging so we can review it with the carrier.

Contact us

If you have any questions about shipping or delivery, please contact us before placing your order.

Phone: 1800 418 429
Email: [email protected]