You can expect your order to arrive quickly and in great condition.
We offer FREE TRACKED AUSTRALIA POST delivery within Australia on orders over $99. For orders under this amount, the cost of delivery is just $8.95.
We can also ship by Express POST for those times when you need your order as quickly as possible. The cost of Express Post delivery by Australia Post is $15.00. Simply click the Express Post button during Secure Checkout.
How long does it take?
Most orders are dispatched within 24 hours
If you are ordering Practitioner-Only products we may need to verify your order with you. This means one of our qualified health practitioners will contact you by phone to confirm the products are right for you. Make sure your contact details are up to date.
What about heat sensitive products?
It’s important to us that you receive your products in optimal condition. We ensure that all products which, according to manufacturer’s guidelines, are “best kept refrigerated”, are kept refrigerated on our premises at all times prior to dispatching them.
We keep all of our stock out of direct sunlight and away from direct sources of heat at all times. Click here for more info on shipping probiotics.
Can I track my order?
Yes. You can track the status of your orders in the My Account section of this website.
You will also receive a tracking ID from Australia Post once your order has been dispatched. Simply follow the instructions in the email from Australia Post.
Out of Stock Products
Sometimes an item in your order may be out of stock. We will do our best to contact you so that you can decide whether to wait until your complete order is ready before shipping. If more than one shipment is made, additional freight charges may be applicable.
Do you ship outside Australia?
Yes, we offer fast flat rate shipping all over the world via Australia Post’s International Service powered by EMS International.
Highlights
- Trackable door to door express courier service that requires a signature on delivery.
- Sign up to email notification to track each step of the delivery
- 3-14 business days depending on country*
Costs
The price of shipping will be quoted in the checkout or in the view cart page when you put your details in the shipping area.
Notes
- Perfumes, flammable items, prescriptions and non-prescription medicines cannot be sent overseas.
- We are not liable for any extra cost that may be incurred due to customs tax or delivery tax. These charges vary from country to country and must be paid by the recipient of the parcel. Read our full terms and conditions for international shipping.
- Please note that customers are responsible for ensuring that products comply with the import regulations of their destination country. We are not liable for any customs delays, confiscations, or additional fees that may arise, and any return shipping or restocking fees resulting from customs issues will be deducted from the refund.
- Estimated delivery time in business days. Excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control.
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