Telehealth Consultations

Fitch's Pharmacy offers telehealth consultations with endorsed Nurse Practitioners, available to patients across Australia. Our consultations are conducted via secure video or phone through the HotDoc platform. Your Nurse Practitioner can assess your health concerns, provide a diagnosis, prescribe medications where clinically appropriate, order pathology tests, and provide referrals to specialists. Whether you need a prescription renewal, a medical certificate, or advice on managing an ongoing health condition, our telehealth service provides convenient access to primary healthcare from the comfort of your home. As an Australian pharmacy established in 1937, Fitch's combines modern telehealth technology with trusted, experienced healthcare professionals to support your wellbeing.

How It Works

Book Online — Choose a convenient time through our HotDoc booking system. Select the consultation type that best suits your needs.
Complete Your Details — You will receive a confirmation with a short pre-consultation questionnaire to help your Nurse Practitioner prepare for your appointment.
Connect With Your NP — At your scheduled time, join the secure video or phone consultation. Your Nurse Practitioner will discuss your health concerns and develop a care plan.
Receive Your Care Plan — Prescriptions are sent electronically to your preferred pharmacy. Referrals, pathology requests, and medical certificates are provided digitally.

What to Expect

Consultations typically run for 15 to 20 minutes
Have your Medicare card, current medication list, and any relevant health records available
A stable internet connection is recommended for video consultations
All consultations are private and confidential
Follow-up appointments can be scheduled as needed

Who Is This For?

Our telehealth consultations are suitable for a wide range of primary healthcare needs. You may benefit from a telehealth consultation if you are:

Seeking a general health assessment or check-up
Needing a prescription renewal or medication review
Requiring a medical certificate for work or study
Managing an ongoing health condition and need a regular review
Located in a regional or remote area with limited access to healthcare
Looking for a convenient alternative to an in-person appointment

Frequently Asked Questions

What can a Nurse Practitioner do in a telehealth consultation?

An endorsed Nurse Practitioner can assess, diagnose, and prescribe medications where clinically appropriate. They can also order pathology tests, provide referrals to specialists, issue medical certificates, and develop ongoing care plans.

Do I need to be in Western Australia to use this service?

No. Our telehealth service is available to patients located anywhere in Australia. You can consult from the comfort of your home regardless of your location.

What technology do I need for a telehealth consultation?

You will need a smartphone, tablet, or computer with a camera and microphone for video consultations, or simply a phone for phone consultations. A stable internet connection is recommended for video calls.

How are prescriptions handled after a telehealth consultation?

Your Nurse Practitioner can send electronic prescriptions directly to your preferred pharmacy, including Fitch's Pharmacy for convenient delivery anywhere in Australia.

Book Your Consultation

Ready to speak with a Nurse Practitioner? Book your telehealth consultation today through HotDoc.

Book a Telehealth Consultation

Or call us on 1800 418 429