Telehealth Consultations
What it is
Fitch's Pharmacy offers telehealth consultations with endorsed nurse practitioners from Nurse Practitioner Clinics Australia (NPCA), available to patients across Australia by secure video or phone through HotDoc. In a consultation your nurse practitioner can talk through your health concerns, assess what is going on, request pathology tests, refer you to a specialist and issue a medical certificate. They will explain what a nurse practitioner can and cannot do for your situation, and refer you on where a GP or specialist is the right person to see. Fitch's has been an Australian pharmacy since 1937, and telehealth extends that care to wherever you happen to be.
Who it's for
A telehealth consultation may suit you if you are:
- Seeking a general health assessment or check-up
- Due for a review of the medicines you already take
- Requiring a medical certificate for work or study
- Managing an ongoing health condition that needs a regular review
- Living in a regional or remote area with limited access to healthcare
- Looking for a convenient alternative to an in-person appointment
How to book
Choose a time through HotDoc and select the consultation type that suits you. You will receive a confirmation with a short pre-consultation questionnaire so your nurse practitioner can prepare. Consultations typically run for 15 to 20 minutes.
Have your Medicare card, a list of the medicines you currently take and any relevant health records with you. Referrals, pathology requests and medical certificates are provided digitally, and if a prescription forms part of your care plan it is sent electronically to the pharmacy you choose.
Book a telehealth consultation
Or call our team on 1800 418 429.
Where
Australia-wide, by secure video or phone. A phone is enough for a phone consultation; for video you need a smartphone, tablet or computer with a camera and microphone, and a stable internet connection is recommended. All consultations are private and confidential.
Fitch's in-person services are at Pharmacy 777 Perth City, 731 Hay Street Mall, Perth WA 6000.
Cost & PBS
Consultation fees are confirmed when you book, before your appointment goes ahead. Have your Medicare card with you; your nurse practitioner will tell you whether any Medicare or PBS benefit applies to your consultation or to your care plan.
Frequently asked questions
What can a nurse practitioner do in a telehealth consultation?
An endorsed nurse practitioner can assess your health concerns, request pathology tests, refer you to a specialist, issue a medical certificate and develop an ongoing care plan. They will explain what falls inside a nurse practitioner's scope of practice and what needs a GP or specialist instead.
Do I need to be in Western Australia to use this service?
No. Telehealth consultations are available to patients anywhere in Australia. You can consult from home regardless of where you live.
What technology do I need?
A phone is enough for a phone consultation. For a video consultation you need a smartphone, tablet or computer with a camera and microphone, and a stable internet connection is recommended.
How long does a consultation take?
Consultations typically run for 15 to 20 minutes, and follow-up appointments can be scheduled whenever you need them.
How is a prescription handled after the consultation?
If a prescription forms part of your care plan it is sent electronically to the pharmacy you choose, including Fitch's Pharmacy for delivery anywhere in Australia.
What should I have ready for my appointment?
Your Medicare card, a list of the medicines you currently take, and any relevant health records or recent results.
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